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Received my TSW2 back today (2-21-01), and I just wanted to thank you for your fantastic service. The wheel works great and the quick turn-around time is very much appreciated. (I think you beat your estimate of 7 to 10 business days by about 5 to 8 days.) I only wish every company I have/will do business with was as customer oriented as yours. I will recommend your products and your company every chance I get.
I want to write a letter and thank all of you for making the best sim-racing controller I have ever used. I've had my new TSW2 Cup for one week now. My lap speeds have increased and my tire wear has decreased significantly! It's a lot easier now for me to run smooth, consistent laps from the beginning of the race to the end.
I've also had the opportunity to take the covers off both the steering and pedal units. The craftsmanship and design are both simple yet durable and well conceived. I don't think I'll ever have to purchase another racing wheel and pedal set, but if I do, you can rest assured that it will be purchased from Thomas Enterprises!
A special thanks goes to Dave Jr. for taking my order and helping me make sure I got exactly what I wanted, and to Dave Sr. for making sure I received my TSW2 before Christmas. You've all been very helpful and courteous in all the correspondence I've had with you over the last 2 weeks as I'm sure you are with all your customers.
I've placed a link to your website on our team racing site and I won't hesitate to recommend your products to all of my friends in the sim-racing community. Of course you're already quite well-known throughout the sim-racing world by those of us who take it just a little too seriously!
Thanks again for everything! I'm quite sure that my TSW2 will still perform with the same smoothness and consistency with 1,000,000 miles on it as it does now with only about 1,500 miles on it.
WorTuk Motorsports #9 Chevrolet
I just wanted to thank you so much for the great customer service you provided to me during my 'indecisive' ordering process. You were very patient and friendly on the phone and I wanted to make sure you knew it was appreciated.
I received my custom TSW2 Formula on Monday the 4th, just 13 days after placing my order. Great turnaround time considering it was a custom made order and there was Thanksgiving and 2 weekends in there as well. Very happy with how quick it arrived.
The wheel was packaged really well and arrived with no damage what so ever. As soon as I took it out of the box I knew I had made the right choice. The quality of construction and attention to detail was refreshing to say the least.
I installed the wheel in my Sim Pros racing cockpit with no issues. The owners guide that was sent with the wheel was very well written and guided me through the setup process without a single glitch.
I fired up GPL and took an easy lap around Monza...next lap a little harder, by the third lap I was drifting through the corners on the limits of control and had a grin from ear to ear! This is the best feeling, most precise wheel I have ever used! The pedals are outstanding.. the smoothness of travel and the little bit of extra tension on the brake is just about perfect. The motion of the wheel is also perfect. I can't wait to get more seat time with this setup as I'm sure my lap times are going to drop. The sense of control is THAT good!
Thanks again for the very friendly, quick service! I can't believe I didn't buy one of these sooner!
I purchased a "Cup" steering wheel from you recently. I previously had two "Thrustmasters" that either broke, or were difficult to drive with. After balking for months on whether to spend a great deal of money on your wheel, I took the plunge.
The product was shipped on time, and arrived in perfect condition. Calibration on my new computer was a brief problem, but it was solved shortly by a phone call to Thomas Enterprises. YOU took the time, and had the patience to work through my new platform (Windows ME), and I was up and running in Nascar 4 shortly thereafter.
My initial thought of your product after using it was one of quality, but after some serious laps on tracks, I can honestly tell you that the wheel has made me a faster, and much better racer. Compared to my old wheels, the Thomas is a dream to use, and gives me far better control and lap times. I can best describe it as the old ones were toys, but the Thomas feels and responds like I always hoped the others would. Now, after using your wheel, I could never go back to the other wheels I have used in the past. I didn't believe there was much of a difference in steering wheels, but I do now!!! My only regret is that I took so long to convince myself to buy a Thomas!
If anyone is on the fence as to whether to purchase your product, please feel free to give them my e-mail address. Also, feel free to use this letter in any way you wish to. You have an A+ product Dave, and once again... I'm happy I took the plunge!
Capt. Jack Backus
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